Refund policy

NX1 60-Day Money Back Guarantee – Terms & Conditions

We stand behind the quality of our products and offer a 60-day Money Back Guarantee on first-time single jar purchases, subject to the following terms:

1. Eligibility

The guarantee applies only to:

First-time purchase of one (1) individual Face Balm or Body Balm.
Orders placed directly through our official website.

2. Usage Requirement

The product must be used consistently for at least 14 days to allow sufficient time to assess the results.

3. Timeframe

Refund requests must be submitted within 60 days of the delivery date.

4. Refund Scope

Refunds apply to the product cost.

Shipping fees are non-refundable.

5. One Claim Per Customer

The guarantee is limited to one claim per customer.

6. How to Request a Refund

To initiate a refund request, customers must contact customerservice@nx1project.com within 60 days of purchase and provide the following information:

Full name
Order number
Reason for the refund request

Customers will then receive a return link to ship the product back to us. Once the product has been received at our warehouse, the refund will be processed.

NX1 Project reserves the right to verify eligibility before issuing a refund.

7. General

This guarantee is offered in good faith to allow customers to try NX1 PROJECT products risk-free. NX1 Project reserves the right to refuse claims where misuse, excessive consumption, or abuse of the policy is suspected.

Refund & Return Eligibility

Bundles are intended for customers who already know and love the product. Refunds or returns will only be considered if the product received is damaged or defective upon arrival.

If your item arrives damaged, please contact us within 24 hours of delivery by emailing customerservice@nx1project.com .

Please include two clear photographs of the item and its packaging. Once we verify the issue, we will offer either a replacement or a full refund.

Damaged items are those that have physical breakage or defects. Damaged packaging alone (for example, dented packaging) does not qualify if the product itself remains intact.

We do not accept returns, refunds, or replacement requests for items damaged due to normal use, wear and tear, or misuse.

Cancellation Policy

If you wish to cancel or make changes to your order, please notify us within 1 hour of placing the order. After this period, your order will likely have entered processing, and changes or cancellations may no longer be possible.

If you cancel your order within this one-hour window, we will process your refund immediately.

Policy Updates

NX1 PROJECT reserves the right to modify or update its policies at any time without prior notice. Customers are encouraged to review the latest version of this policy before making a purchase.

By purchasing and using NX1 PROJECT products, you indicate your acceptance of these policies, including any future modifications.

Thank you for choosing NX1 PROJECT. We are committed to your satisfaction and confidence in our products.