Shipping policy
Shipping Policy
We aim to process and dispatch all orders next working day. Once shipped, you will receive a tracking link via email.
UK Delivery
No orders will be dispatched between the 31st of December and the 5th of January, as our team will be taking a short Christmas break
Standard Tracked Delivery: Royal Mail Tracked 48
Expected Delivery Time: 2-3 working days after dispatch
Free shipping: on orders over £60
Address Changes
Please ensure your shipping details are correct at checkout.
You have a 1-hour window after placing your order to request any changes.
If we are notified after the 1-hour window, your order may have already been processed. In this case, you may be required to cover £5 postage to:
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Return the original parcel, and
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Re-send the corrected parcel.
We will always do our best to help prevent any inconvenience, but this policy ensures we can manage courier fees fairly.
Delivery Issues
If your parcel appears delayed, missing, or has tracking issues, just send us an email at customerservice@nx1project.com and we’ll look into it for you right away.